FAQ's

Processing Times

  • Orders will be processed within 5-10 Business Days 
  • Keep in mind our products are perishable. Therefore, ALL SeaMoss & Co. products are "MADE TO ORDER."

Shipping Information & Times

      • Once processed orders will be shipped via UPS (order tracking information will be sent via the email used during checkout) 
      • Since our products are perishable we ship orders Monday - Wednesday to prevent spoilage (excluding holidays)
      • Orders should be delivered after 2-3 business days (excluding above processing times)
      • If an order is placed during the weekend or on a holiday the order will be processed the next business shipping day
      • Packaging & Shipping of SeaMoss: All products are packaged in BPA free glass mason jars and secure wrapping. To ensure that jars are not broken and arriving safely to our customers. Your jars are placed in a chill pack to stay cool but may arrive warm during hotter months please make sure SeaMoss is refrigerated immediately! If you are not going to be home please we have encouraged customers to ask their neighbors, family/friends etc. go help assist with receiving and storing the product.
  • If an order is returned to us due to an address error there will be a reshipping fee 

    Missing or Stolen Packages

    SeaMoss & Co. is not responsible for missing or stolen packages. If your an order is showing that it has been delivered but the customer did not receive the package please contact UPS at 1-800-742-5877.

    Refunds, Returns & Replacements

    • Due to the delicacy of the product ALL SALES are FINAL and we do not accept returns
    • NOTE: We only process returns if an error was made by SeaMoss & Co.
    • If a product arrives damaged please contact us within 7 days of receipt and we will provide a replacement
    • Please send all inquires as well as photos of damaged product to info@seamoss-co.com

      Product Disclaimer

      FDA Disclaimer: The statements made regarding these products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

      WARNING: Do not use SeaMoss & Co. products if you are allergic to any of its ingredients. If you are taking any medications, consult with a healthcare professional before use.

      Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using our products. Each product has ingredients listed to assist you in making an informed purchase. SeaMoss & Co. accepts no liability and shall not be held responsible for any injuries, damages, or losses resulting from the use of our products. Purchasing our products signifies your acceptance of this statement and releases SeaMoss & Co. from all liability. 

        As a small business we exist to ensure that orders are always processed in a timely manner. Due to this, all of our orders are homemade and we ask that our customers please allow us time to process and ship orders. If you have any issues, questions or concerns about an order, please email us at info@seamoss-co.com.